Water filtration, rental and servicing FAQs
Answers for your business and your home. Based in Melbourne, we supply and support customers Australia-wide.
Commercial rental & hire
What is included when my business rents a system?
Annual rental includes the equipment, scheduled servicing, filter changes and lifetime warranty for the duration of the rental. Servicing is every 9 months, except both freestanding and benchtop refillable coolers, which are serviced every 6 months.
Can my business buy instead of renting?
Yes. You can buy commercial water coolers, bubblers and under-sink systems outright. Choose rental if you want equipment with ongoing care included, or buy if you prefer to own the equipment and arrange servicing separately.
Do refillable water coolers need plumbing installation?
No. Both freestanding and benchtop refillable coolers use a self-filtering bottle top and do not need a plumbed water connection. There is no plumbing installation charge for these models.
Can I hire water coolers for an event or short-term use?
Yes. Casual hire is available Australia-wide. Send your dates, location, number of units and water preferences. We will confirm the equipment, delivery, collection and any plumbing requirements in your quote.
Residential systems & installation
Which water filtration system should I buy for my home?
Start with the water you want: filtered drinking water, chilled water or a reverse osmosis system. Then compare tap style, under-sink space and each product’s installation requirements. Our Residential collection brings the home options together so you can compare and buy online.
Can I buy equipment without installation?
Yes. Order equipment for Australia-wide delivery and arrange suitable installation separately. Optional standard installation is $200 for eligible purchases, subject to your system, site and appointment being confirmed. Refillable coolers and replacement cartridges have no plumbing installation charge.
Are your products and services available outside Melbourne?
Yes. Equipment sales, replacement filters, rentals, casual hire, installation and servicing are all available Australia-wide. Melbourne is our operating base. Share your postcode and site details so we can confirm arrangements for your location.
Servicing equipment you own
Can you service a system I already own?
Yes. We service Purest systems and suitable other-brand equipment, including Zip and Billi, across Australia. Tell us the brand, model, postcode and any fault. We can confirm a one-off service or discuss an ongoing service management plan.
How do ongoing service plans work?
Choose one annual visit or two visits about 6 months apart. Both standard plans are billed yearly upfront and renew yearly until cancelled. Your equipment, service address, included filters and annual price must be confirmed before enrolment. Payment does not reserve an appointment.
Are repairs and every replacement filter included in a service plan?
Only the maintenance and filter replacements agreed for your equipment are included. Specialist cartridges, other brands and multiple systems need a confirmed scope. Repairs and fault diagnosis outside scheduled maintenance are quoted separately unless expressly included. An owner service plan does not extend your equipment warranty.
Do I need a separate service plan for rental equipment?
No. Scheduled servicing and filter changes are already included in your rental. Owner service plans are for equipment you own, so you do not need to pay twice for the same rental care.
Replacement filters & warranty
How do I choose the correct replacement water filter?
Match your system model, cartridge labels, dimensions and connections before ordering. An all-in-one cartridge is different from a separate sediment and carbon set. If you are unsure, send our team a photo of the system and cartridge label before buying.
What warranty comes with purchased and rented systems?
Purchased systems and Purest installation have a 3-year warranty. Replacement filter cartridges are excluded from that system warranty. Rental equipment has lifetime warranty for the duration of the rental. See the policy for the applicable terms.
