Servicing Plan

Yes, you can request a plan for an existing system bought from another supplier. We confirm the model, condition, parts availability and service location before offering coverage. All brands and models are not automatically eligible.

The scheduled visit or visits, routine checks, suitable sanitisation and the filter replacements specifically listed in your service agreement. Ask us to confirm the filter codes and quantities before joining. Repairs and unlisted parts need a separate quote.

Your confirmed annual price is paid once yearly upfront and covers two visits in that year, arranged about six months apart. It is one yearly payment, not a charge at each six-monthly visit.

This plan is for onsite servicing, with the agreed filters fitted during the included visits. Buying replacement cartridges separately is a different option for customers maintaining their own equipment. Do not pay twice for the same replacements.

RO membranes and specialist cartridges are included only when explicitly listed in a tailored agreement. Different stages can have different replacement intervals. We confirm the filter schedule and price for your equipment.

Routine servicing can identify issues, but this is not unlimited repair or emergency cover. Fault diagnosis outside scheduled maintenance, replacement components and remedial work are quoted separately unless expressly included in your agreement.

We agree the first service timing after assessing your equipment and availability. Future appointments are arranged with you. Paying online does not book a specific day or time.

Yes. Onsite servicing is available Australia-wide. Send us your address, system details and the work needed so we can confirm your service scope, appointment and price before you subscribe.

Yes, request a tailored quote with the models, number of units and site details. Each system needs a defined filter and maintenance schedule; one standard agreement does not cover an entire site.

The standard plans renew and charge yearly until cancelled. Contact Purest before your next renewal to arrange cancellation and confirm any unused service arrangements under the service policy and your agreement. Consumer rights continue to apply.

A service subscription does not automatically extend or replace the equipment warranty. Any product or installation warranty remains separate from this maintenance agreement.

Check your rental agreement before purchasing a separate plan. Do not pay again for servicing or filter replacements already included in another agreement.