One-off servicing
Request a tailored quote for filter replacement, maintenance or an overdue system. Tell us about any existing faults so we can assess what work is needed.
Water filter servicing & maintenance
Keep your water tasting fresh and your system working reliably. We replace filters, sanitise equipment and check performance for homes and workplaces across Australia.
Melbourne-based support for Purest, Zip, Billi and suitable other-brand systems. Choose a one-off visit or ongoing care.
Choose the care you need
We confirm the equipment, included filters, service address and price before recommending a plan.
Request one-off servicing
Regular service and maintenance plans
For approved equipment you own, choose one visit every 12 months or two visits per year, about six months apart. Plans are billed yearly upfront and renew yearly until cancelled.
Managed rental for your workplace
Need equipment as well as care? Annual rental includes servicing every 9 months, or every 6 months for both freestanding and benchtop refillable coolers, filter changes and lifetime warranty during rental.
What can your service include?
We confirm the work and compatible filters for your model before booking. The service scope depends on the equipment and its condition.
Filter replacement
Supply and fit the filters agreed for your system. We check cartridge codes, quantities and replacement requirements, including specialist filters where applicable.
Cleaning and sanitisation
Clean and sanitise accessible water-contact parts, lines and reservoirs where fitted, using a procedure suitable for the equipment.
Maintenance and performance checks
Check accessible tubing, fittings and connections for leaks or wear, and assess flow, controls and temperature as appropriate. Ventilation and drainage are checked where applicable.
A clear service record
Record completed work, replaced filters and any recommended follow-up. Repairs, extra parts and remedial work outside the agreed service are quoted separately for approval.
Servicing for equipment you already own
Your system can come from Purest or another supplier. Send the brand, model and postcode so we can assess condition, compatible parts and service requirements.
Water coolers and bubblers
Enquire about freestanding and benchtop coolers, including refillable systems with a self-filtering bottle top, and mains-connected bubblers. The right service interval depends on the system and use.
Filtered taps and under-sink systems
Ask about filtered taps, chillers, hot and cold systems and reverse osmosis equipment. Specialist cartridges and RO membranes are quoted to the confirmed scope.
Get in touch
Request a service quote
Tell us your brand, model, postcode, number of units and any faults. We will confirm the service scope, price and appointment with you.
- We typically respond within 1 business day
- No obligation, no pressure - just a straight answer
- Melbourne-based team, Australia-wide service
Water filter servicing questions
Do you service Zip, Billi and other brands?
Yes, enquire about your existing equipment, including Zip and Billi. We confirm the model, condition, compatible parts and scope before accepting the work.
How much does servicing cost?
The price depends on your system, filters, condition, number of units and required work. We confirm the total and any separately quoted charges before booking. View service plans after your equipment and scope have been approved.
How often should my system be serviced?
For equipment you own, the schedule depends on manufacturer requirements, water use and filter capacity. A yearly or six-monthly care plan may suit your system. Rental schedules are separate: every 9 months, except both refillable cooler types every 6 months.
Are repairs included in a service plan?
Routine maintenance and the agreed filter replacements are included. Fault call-outs outside scheduled maintenance, additional parts, pre-existing faults and major remedial work need a separate quote.
What if my Purest rental has a fault?
Call 1300 99 69 55 and tell us the site, system and fault. Rental fault support includes a technician on site within 48 hours. This is a rental commitment; an owner-service plan does not include the rental lifetime warranty.
Can I buy filters or arrange installation instead?
Yes. Buy replacement filters for a compatible system or enquire about installation Australia-wide. We also sell complete systems and offer short-term cooler hire.
